Connecting College Students to Alternative Sources of Support: The Single Stop Community College Initiative and Postsecondary Outcomes (2020)

Single Stop U.S.A.'s Community College Initiative was designed to improve the well-being of low-income communities by connecting individuals to public benefits and other institutional and community resources to address nonacademic barriers to college completion. Through offices located on community college campuses, Single Stop provides students with a range of free services, including screenings and applications for public benefit programs; tax services, financial counseling, and legal services; and case management with referrals to a wide variety of resources and support programs across the institution and community. This report presents an evaluation of the Single Stop program and its impact on students' postsecondary outcomes. The authors examined the Single Stop program at four community college systems: Bunker Hill Community College, City University of New York, Delgado Community College, and Miami Dade College. The analysis indicates that use of Single Stop was associated with improved postsecondary outcomes. The findings suggest that access to alternative financial resources from government benefit programs alongside a network of institutional and community support programs can offer valuable support to college students.