This article examines the impact of the Workforce
Investment Act (WIA) of 1998 on access to community
college education and training. The market-oriented,
customer-focused rhetoric of WIA is compared to the
realities of WIA implementation in three states: Rhode
Island, Illinois, and Florida. The authors first discuss the
emergence of WIA in the context of recent marketdriven
pressures on community colleges. Next, they provide
an overview of the relevant components of WIA.
Finally, they examine how the implementation and practice
of WIA affects the ability of low-income populations
to obtain postsecondary education. They find that WIA’s
rhetoric, intended to promote educational quality and
increase customer choice, is not reflected in either formal
policy or implementation. Important policy elements
such as accountability measures and the focus on
multiple customers have undercut the rhetoric of free
choice. Thus, in practice, WIA has actually limited
access to education and training at community colleges.