Document Author: Elizabeth Bell

Does Administrative Burden Create Racialized Policy Feedback? How Losing Access to Public Benefits Impacts Beliefs about Government (2024)

Public trust and civic predisposition are cornerstones of well-functioning democratic societies, and burdensome citizen-state encounters may undermine positive views of government, especially for racially minoritized clientele. Leveraging insights from policy feedback theory, we argue that administrative burden has the potential to undermine trust in government and civic predisposition through two mechanisms: 1) interpretive effects: burdensome experiences that induce negative emotional responses and 2) resource effects: experiences of losing access to public benefits. In our OLS regression analysis of survey data from applicants for a means-tested public benefit program in the U.S. (n=2,250), we find that clients who lost access to benefits were significantly less likely to trust government, and these findings were driven by racially minoritized clients rather than White clients. Our findings demonstrate that experiences of administrative burden that result in the loss of public benefits may result in racialized policy feedback, by disproportionately reducing trust in government and civic predisposition for racially minoritized clientele.

Does Reducing Street-Level Bureaucrats’ Workload Enhance Equity in Program Access? Evidence from Burdensome College Financial Aid Programs (2024)

Persistent disparities in program access jeopardize social equity and erode a key pillar of democratic governance. Scholars have uncovered the causes of these disparities, including administrative burden and front-line discrimination, but less attention has been devoted to identifying tools for reducing disparities. We build on this work by arguing that reducing street-level bureaucrats’ workload may be a key lever for reducing disparities. We also argue that workload reductions will be especially effective at advancing equity when administrative burden is expanded and complexity in client cases could otherwise create room for racial discrimination. We leverage data on all high schools in Oklahoma from 2005 to 2014 (n = 4,155) to estimate the causal effects of a state policy that mandates a counselor-student ratio in a regression discontinuity design. In line with our hypotheses, we find that decreasing workload corresponds to an increase in access for intersectionally minoritized students— low-income Black, Native American, and Hispanic students. Moreover, we find that effects were concentrated in the years after administrative burden was expanded. Together, our findings suggest that reducing workload can alleviate longstanding disparities in program access.